Dherry's Guarantees
DHERRY'S Guarantees
We believe that you will be pleased with your purchase from DHERRY'S. we stand by our great products and prices, your orders are covered by the following.
Price Protection
If you purchase a product and find within 72 hours the price has dropped, we will refund the difference.
Best Price
Have you seen the same product listed commercially somewhere else online? Tell us and in most cases we will beat the price. Find the product page on our website and click “Price Match” and make a claim.
Registration Terms
If you fill in the wrong customer shipping address, you should bear 99% of the liability. If you have used the wrong address contact us as soon as you realize as once it is shipped we cannot change it.
3 Day Return To Us
For whatever reason if you are unsatisfied with your order within 3 days you can return it to us in new condition for a refund minus the shipping charges. spare parts products cannot be returned if installed to mobile phone and it's working.
Items Damaged in Transit
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:
1. Photos of the front and back sides of the packaging box:
2. Photo, video, screenshot of the defective item:
3. Photo, video, screenshot of the defect or defective area:
Our sales manager will communicate with you for further information.
Repair Policy in Warranty Period
If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.
Before sending back, please note: Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. DHERRY'S is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.
Type of repair Applicable charges (Buyer) What to do
Refundable Situation
1. Incorrect Item Received. Unused condition; Please follow the warranty process and contact our Support Center and return within 7 days of the order being received; No damaged or defective on product acceptable. (Need to send back all parts).
Customers must pay the shipping fees for returning your defective DHERRY'S items, free of damage and in its original condition.
Please return the items to below address :
Attn-: Walter.
Address:- 15 Nicol Drive,
City:- Greenock
Postcode:- PA16 7ET
Country:- Scotland,UK.
Tel:- +44 74883 58523.
whatsapp:- +44 79508 34012.
Facebook:-dheonline-com.
Email:- info.dherrys@gmail.com
Discount deal Situation
1. Ordered product with mistake, no damaged or defective on product acceptable. .(Need to send back all parts).
2. Only Sim card can not be recognized in local, No damaged or defective on product acceptable.(Need to send back all parts).
Repairable, Non Refundable Situation
1. Artificial factor:
1）Disassembly:
2）Misuse,unofficial firmware or software modifications or any others causes of damage are not covered:
3）Drops or falls:
4）Water damage: Being dropped in water; Rain, fog or mist droplets ; Spilling liquid on the phone:
5）Other Man-made damage, Return shipping fees; Reship fees; Repair cost The DHERRY Shop will send your items for repair and will provide you with an estimate for additional costs when repairing:
2. Any scratch or damage on packaging and appearance:
3. Any scratch or damage on the screen and motherboard, or other unauthorised third-party repairs:
4. Packages and accessories were not included when send back:
5. Has been discontinued and that has used more than a month:
Non Repairable, Non Refundable Situation
1. Not ordered from us:
2. Expired warranty or issues not covered by the Manufacturer’s Warranty:
Other warranty and return policy for special product will be provided in product catalogue:
Please read the following Product Warranty Terms and Conditions key note carefully:
Please email below details to your sales manager's email address or info.dherrys@gmail.com after you send the defective items:
1.Tracking number.
2.Returning back Product list.
3.Fault details for each item.
4.Original Order number in DHERRY'S for each item.
5.All send back parcels must choose Post office, we won't signed for the parcel if there is any duties due to ship by express.
Thanks for your co-operation.
The Dherry Team